Care Terms

Last updated October 20, 2026

Forge Built Design is a trade name of Eastfield LLC, a Kansas limited liability company based in Derby, Kansas. Legal notices: [email protected].

These Care Terms govern Care plans that are part of the standard Launch + Care package (Essential or Standard) purchased via Stripe Checkout or an Order Summary that links here. By checking the acceptance box at sign-up for the package commitment (the Standard deposit Checkout, or the Essential $0 card-save step), and again in any later Checkout where Care is charged, and completing that Checkout, you (“Client”) agree to these Care Terms and the Client Terms (to the extent they apply).

1. Care is standard (not optional)

Every Client buys Launch + Care together. Care is ongoing maintenance / hosting / support as described below. Care is not an optional add-on.

Care starts at go-live.
The first Care period is charged at Approval. Standard: with the Launch balance payment. Essential: to the card saved at sign-up (Client Terms §3.1). Prepaid Care Orders: prepaid at Order start (Client Terms §17.2).
Client picks monthly OR yearly at Checkout. Care renews automatically until Client cancels; Client can cancel online at any time (§6.1, §6.4).
Essential: the custom site build is handed over only after the Essential Minimum Care Period (Client Terms §3.4: 12 paid months of Care, or the optional buyout). Canceling earlier carries no fee.
The sign-up clickwrap (the Standard deposit Checkout or the Essential card-save step) accepts the Client Terms and these Care Terms as the package commitment, even though the first Care charge comes later. The Standard balance Checkout also includes Care Terms assent when Care is charged. The Essential card-save clickwrap includes Client’s authorization for the Approval charge and Care renewals.

2. Plans and fees

Fees are as stated in the applicable Stripe Checkout session / Order Summary. Working list prices may change; Checkout controls. Yearly Care pricing (including any discount vs. monthly) is as stated in Checkout — not hardcoded here.

Plan	Billing	Notes
Care — Monthly	Recurring monthly	Cancels under §6
Care — Yearly	Prepaid yearly (or as Checkout states)	Cancels under §6; dollars as stated in Checkout

The Care plan level follows the Launch plan in Checkout (Essential Care or Standard Care). If Checkout or an Approval charge includes Launch amounts, setup fees, add-ons and Care together, line items control what is paid.

2.1 Optional add-on: Google Profile Care

(a) What it is and what it costs. Google Profile Care is an optional add-on for Client’s Google Business Profile, offered in two tiers, Basic and Plus, each including what is described at Checkout for that tier. Prices at 2026-10-20:

Basic: $79 a month, or $790 a year.
Plus: $199 a month, or $1,990 a year.

The yearly price is ten (10) times the monthly price, which is two months free. Monthly post counts in each tier are caps, not targets: unused posts do not roll over to a later month, and Client supplies the photos and other content for posts. Google Profile Care needs an active Care plan to start, renew or switch schedule. Subsection (h) covers what happens when Care ends.

(b) Separate choice of schedule. Client chooses monthly or yearly separately for Care and for Google Profile Care, at sign-up or later, and may switch Google Profile Care’s schedule later under (f). Any combination is allowed.

(c) How it is billed. Google Profile Care is billed with Client’s Care charge when it is on the same schedule as Care: it appears as its own line on one combined charge and one receipt. Otherwise it is billed as a separate recurring charge to the same card on file, with its own charges and receipts and, if yearly, its own renewal reminder. The rules in this §2.1 and in §6.4 are the same either way.

(d) First charge when chosen at sign-up. Its first period is charged at the same time as the first Care charge: for Essential at Approval, for Standard with the balance, and for a Prepaid Care Order (Client Terms §17.2) at Order start. It is part of the same charge if it is on the same schedule as Care, and a separate charge that day if not.

(e) Adding it later (fresh consent). While Care is active, Client may add Google Profile Care online (on the add-on page or in the customer portal) or by written request (email or text). Before anything is charged, Client gives a fresh add-on consent, in one of two ways:

By checking an unchecked consent box shown together with the tier, price and schedule, the start date and first charge, the fact that it renews until removed, and how to remove it.
For a written request: Agency replies in writing with that same disclosure, and charges only after Client replies to confirm.

Agency then sends a confirmation email. Start date: if Google Profile Care is on the same schedule as Care, it starts on the next Care billing date, or right away with a prorated charge for the rest of the current period if Client asks. If it is on a different schedule, it starts on the day it is added, and the first charge is made that day.

(f) Switching Google Profile Care’s schedule. Client may switch between monthly and yearly, online or in writing, with the same fresh consent as in (e). The switch takes effect at the end of the current paid period:

Monthly to yearly: the yearly price is charged on the switch date.
Yearly to monthly: the paid year runs to its end, with no mid-term refund, and monthly billing starts then.

The way it is billed may change under (c) as a result. Agency sends a written confirmation of the switch.

(g) Removing it never cancels Care. Client may remove Google Profile Care at any time, online (customer portal), or by email or text as in §6.4(b). Removal takes effect at the end of the current paid period. It keeps working until then, and there is no partial refund. Removing Google Profile Care never cancels Care.

(h) If Care ends, Google Profile Care ends too. Google Profile Care needs an active Care relationship. When Care ends for any reason, Google Profile Care keeps working through the Google Profile Care paid period that is running on the day Care ends, then ends and does not renew. No Google Profile Care charge is made after the day Care ends. There is no partial refund of a yearly Google Profile Care term, with two exceptions:

Care cool-off. If Client cancels Care within a cool-off under §6.2 and receives a full refund of the Care charge, Agency also refunds in full any Google Profile Care charge made in that same cool-off window, and Google Profile Care ends with Care.
Agency ends Care for its own reasons (§6.5(b)). Google Profile Care ends on the same day as Care. Agency refunds the unused full months of any yearly Google Profile Care term, at one-twelfth (1/12) of the yearly price for each full month left, the same rule as for yearly Care (§6.5(b)). A monthly period cut short is refunded as in §6.5(b).

Agency tells Client how and when Google Profile Care will end at the time Client cancels Care, and again in the cancellation confirmation (§6.4(b)). Until Google Profile Care ends, these Care Terms keep applying to it, even after Care itself has ended.

(i) Same protections either way. The disclosure, separate consent, confirmations, receipts, renewal reminders, price-change notice and online cancellation in §6.4 apply to Google Profile Care whether it is billed with Care or separately.

(j) No effect on the Essential Minimum Care Period. Google Profile Care payments do not count toward, and do not change, the Essential Minimum Care Period or the site handoff rules (Client Terms §3.4).

3. What Care includes (lean)

Unless the Order Summary says otherwise, Care typically includes:

Hosting of the Client site on Agency-arranged hosting (or Agency-managed hosting account) while Care is active and paid — keeping the site online
Domain / DNS: Once the site is live, Agency tends DNS as Care includes. Domain renewal while Care is active follows §3.2 (Agency-registered domains) and §3.3 (Client-owned domains).
Reasonable uptime monitoring and security/plugin updates appropriate to the stack Agency used
Light ongoing updates and local SEO basics as described here (Agency does not guarantee rankings, traffic, or lead volume)
Up to five (5) minor tweaks per billing month (see §3.1)
Email/chat support during Agency support hours for Care-covered issues

Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. America/Chicago, excluding U.S. federal holidays. Non-urgent Care issues: Agency aims to respond within 1–2 business days.

3.1 Minor tweaks (monthly allowance)

A minor tweak means a text or image swap, or an hours / phone / pricing / contact update, on an existing page. Cap: up to five (5) minor tweaks per billing month. Unused tweaks do not roll to later months.

New pages, redesigns, structural or layout rebuilds, and new features are out of Care and require a paid change order / separate quote.

3.2 Agency-registered domains (Care renewal)

After Launch is paid in full, Agency may register a new domain for Client through Cloudflare Registrar, billed at cost (pass-through / as Checkout states). Client is and remains the owner (registrant) of the domain.

Allowed endings only: .com, .net, .org, .us, .co.

While Care is active and paid:

Agency pays the yearly registrar renewal from Care up to twenty U.S. dollars ($20) per year.
If the renewal exceeds $20/year (for example a premium name or other registrar pricing), Client pays the difference each year, as invoiced or as Checkout / Order Summary states.
This $20/year figure is a Care inclusion limit for Agency-registered domains — not a Launch price and not a Care plan fee.

3.3 Client-owned domains

Domains Client already owns stay on Client’s registrar. Client keeps paying those renewals. Agency only tends DNS as Care includes once the site is live. Care does not cover registrar renewal fees for Client-owned domains.

3.4 When Care ends (domain handoff)

When Care ends (cancel, non-payment, or other end under §6):

For any domain Agency registered for Client under §3.2, Agency will hand the domain to Client (transfer and/or account control) so Client can renew elsewhere.
Agency stops paying renewals when Care ends.
Client becomes solely responsible for renewal and registrar fees.
Site hosting still follows §6.3 (Agency may stop hosting / take the site offline after written notice; export window while fees are current). Domain handoff does not mean free hosting after Care ends.

4. What Care excludes

Redesigns, new page builds, structural/layout rebuilds, custom development, or new feature projects (quoted separately / paid change order)
Minor-tweak work beyond the five-per-billing-month allowance in §3.1
Paid advertising, SEO campaigns (beyond local SEO basics in §3), copywriting retainers (unless Checkout says so)
Third-party premiums, stock, ads — only if pre-approved in writing
Issues caused by Client (or Client’s vendors) editing code, DNS, or credentials unsafely
Guarantees of rankings, leads, or revenue
Domain registrar fees for domains Client already owns (Client’s registrar; Client pays renewals — see §3.3)
Renewal amounts above the $20/year Care inclusion for Agency-registered domains (Client pays the overage — see §3.2)
Registrar fees after Care ends (Client’s sole responsibility after handoff — see §3.4)
Continued free hosting after Care ends (see §6.3)

5. Start date; relationship to Launch

Care starts at go-live (or the start date in Checkout if different). The first month or first year of Care is charged on Approval: for Standard Orders, with the Launch balance payment; for Essential Orders, to the card saved at sign-up (Client Terms §3.1); for Prepaid Care Orders, prepaid at Order start (Client Terms §17.2). Ongoing renewals bill per the Checkout / Stripe subscription for the plan Client chose (monthly or yearly), using the card on file, until Care is canceled under §6.

6. Cancel; refunds; hosting after Care ends

6.1 Monthly

Client may cancel monthly Care at any time, online, using the cancel link in §6.4(b), or by written notice (email and/or SMS OK). Cancellation is effective at the end of the then-current paid month unless Checkout/Stripe states otherwise. No more charges are made after that. No prorated refund of the current month after the billing period starts, except as required by law or as Agency agrees in writing. No cancellation fee applies to any plan. For Essential Orders, canceling before the Essential Minimum Care Period is met means the custom site build is not handed over unless Client pays the optional buyout (Client Terms §3.4). If Agency ends Care for its own reasons, §6.5 applies instead.

6.2 Yearly

Yearly Care is prepaid for the term in Checkout. Mid-term cancel default:

14-day cool-off from the first yearly charge if no material Care services have been consumed — Client may cancel for a refund of the yearly prepaid amount (less any non-refundable pass-throughs already authorized), except as required by law.
After the cool-off, yearly Care is non-refundable for the prepaid term except as required by law, or as provided in §6.5(b) (refund of unused full months if Agency ends Care for its own reasons).

Essential Orders (no build fee): For Essential Orders, the Launch build is provided at no build fee in exchange for the Care commitment. For yearly Care, the 14-day cool-off runs from the yearly charge at Approval but ends at go-live, if go-live comes sooner. Once the site is live under Care, Client has consumed material Care services, and the prepaid Care year is non-refundable for the prepaid term except as required by law or under §6.5(b). How this works with the Essential Minimum Care Period (Client Terms §3.4): if Client cancels yearly Care in the cool-off before go-live, the yearly charge is refunded, the site does not go live, and no site files are handed over. Once the site goes live, the yearly payment is non-refundable and counts as all twelve (12) months of the Minimum Care Period.

Prepaid Care Orders (Care paid before go-live): For Prepaid Care Orders (Client Terms §17.2), where a Care year is paid before go-live, the cool-off above works with Launch staging as follows:

(a) Before Readiness Notice: From the first yearly Care charge until Agency sends the first Readiness Notice for that Order, Client may cancel under the 14-day cool-off for a refund of the prepaid Care year (less non-refundable pass-throughs already authorized), unless Checkout / Order Summary says otherwise. Any Launch build fee collected in the same Checkout is also refunded on a timely cool-off cancel before the first Readiness Notice (less authorized pass-throughs), unless Checkout says otherwise.

(b) After Readiness Notice: Once Agency has sent a Readiness Notice, the 14-day cool-off no longer applies to that prepaid Care year. Client Terms reject / ghost / Approval rules (Client Terms §17.2, including the updated-preview restart) control instead.

(c) After go-live: Cool-off does not re-open. Post-go-live cancel by Client follows Client Terms §17.2.5 (prepaid term non-refundable except as required by law) and §6.3 hosting rules. If Agency ends Care for its own reasons, the unused full months of the prepaid term are refunded under §6.5(b).

Material Care services: Before go-live, staging/build work is Launch work under the Client Terms; it does not by itself consume “material Care services” for cool-off purposes. Care hosting and Care services begin at go-live.

6.3 Hosting after Care cancel or non-payment (crystal clear)

If Client cancels Care, or Care ends for non-payment, or Agency suspends/cancels Care for abuse, illegal content, or material breach (§6.5(a)), or Agency ends Care for its own reasons (§6.5(b)):

Agency may stop hosting and/or take the site offline after written notice (email and/or SMS to the contact on file, plus portal notice if any).
While fees are current, Client gets the existing fourteen (14) day export window: on written request, Agency will provide a reasonable export of Client content within that window. For Essential Orders where the Essential Minimum Care Period (Client Terms §3.4) is not yet met, the export covers Client Materials and the site’s text and images, but not the custom site build, unless Client pays the optional buyout in that window or Agency ended Care for its own reasons, in which case the site build is handed over with no buyout (§6.5(c)).
After Care ends, Client is responsible for their own hosting and DNS unless a new Care Order starts.
Agency does not promise continued free hosting after Care cancel or non-payment.

6.4 Automatic renewal; notices; online cancellation

(a) Care and add-ons renew automatically. Monthly Care renews every month and yearly Care renews every year, at the Care price shown in Checkout (or as changed under (f)). Any add-on, such as Google Profile Care (§2.1), renews on its own chosen schedule at its own price. It is billed with the Care charge when on the same schedule, and otherwise as a separate recurring charge. Each renewal is charged to the card on file until Client cancels Care (or, for an add-on, until Client removes it or it ends under §2.1(h)). A Care term prepaid under Client Terms §17.2 renews in the same way when it ends, at the yearly Care price then in effect, unless Client cancels.

(b) Cancel online, at any time. Client can cancel Care online at forgebuiltdesign.com/cancel or through the “Manage or cancel Care” link in every receipt (the Stripe customer portal). Client can also cancel by email to [email protected] or by replying CANCEL to a Care text. Canceling online takes no more steps than signing up did. Agency will not require a phone call, a chat, or the review of an offer to complete a cancellation. Client can also remove an add-on without canceling Care, online, under §2.1(g). When Client cancels Care, Agency explains at that moment, and in the confirmation, that any Google Profile Care will run through its current paid period and then end without renewing (§2.1(h)). Agency confirms every cancellation, add-on removal or schedule switch in writing within one (1) business day, with the date it takes effect and the date of the last charge, if any.

(c) Confirmation at sign-up. Right after sign-up, Agency sends Client an email confirmation that Client can keep. It states:

the seller name and location (Forge Built Design (Eastfield LLC), Derby, Kansas, USA) and contact details;
the Care price and schedule, and each add-on with its own price and schedule, including whether it is billed with Care or separately;
when the first charges happen (Essential: at Approval);
that Care and each add-on renew until canceled or removed, and how to do that;
the last four digits of the stored card;
the Essential Minimum Care Period, if it applies;
links to the Client Terms and Care Terms versions Client accepted.

Agency sends a similar confirmation when Client adds an add-on or switches its schedule later.

(d) Receipts. After every charge, whether combined or separate, Agency (or Stripe on Agency’s behalf) sends an email receipt. It shows the amount, each item on its own line, the period covered, and how to cancel Care or remove an add-on.

(e) Yearly renewal reminders. For each yearly renewal (of yearly Care, and of a yearly add-on that is billed separately), Agency sends a written reminder no fewer than twenty-five (25) and no more than thirty (30) days before the renewal date, by email (and by SMS if on file). A yearly add-on billed with yearly Care is listed in the Care reminder. A yearly add-on billed separately gets its own reminder. The reminder states the renewal date, the amount, each item on its own line with its price, the last four digits of the card, and how to cancel Care or remove the add-on online. Its subject line identifies the upcoming charge, and it is not combined with marketing. No reminder is sent for a renewal that will not happen because Care (or the add-on) is ending; the cancellation confirmation or the §6.5 notice tells Client that instead.

(f) Price changes. Agency will give Client written notice at least thirty (30) days before any increase in the price of Care or of an add-on item, or any other material change to the renewal terms, takes effect for Client. The new price applies only from the first renewal after that notice period. Client may cancel Care, or remove the add-on, before then with no fee.

(g) Stored card. Agency stores Client’s card through Stripe. Agency does not hold full card numbers. Client’s consent covers only: the Essential Approval charge, if any; Care renewals; add-ons Client selected at sign-up, at the prices and schedules disclosed, billed with Care or separately; and add-ons Client later adds or switches with the fresh add-on consent in §2.1(e)–(f). It lasts until Care ends and all amounts already due are paid. Agency will notify Client in writing at least thirty (30) days before changing how the stored card is used, and will not make any other charge without Client’s separate approval. Client may update the card at any time through the receipt link.

(h) Records. Agency keeps a record of each sign-up consent and each later add-on consent or schedule switch, including any written request and Client’s confirming reply (date and time, Terms versions, plan, items, schedules, disclosures shown), for at least three (3) years after Care ends.

6.5 Agency ending Care

(a) For cause (as today). Agency may suspend or end Care for Client’s non-payment, abuse, illegal content, or material breach (Client Terms §12). §6.3 applies. No refund is due for the rest of any paid period. For Essential Orders, the site build is not handed over until the Essential Minimum Care Period is met or Client pays the optional buyout (Client Terms §3.4(c)–(d)).

(b) For Agency’s own reasons. Agency may also end Care for its own reasons, for example to discontinue the service or a client relationship. Agency gives Client at least thirty (30) days’ written notice. Shorter notice is allowed only where immediate action is needed (for example, a law, a court or government order, or the loss of a hosting provider that Agency cannot reasonably replace), and then Agency gives as much notice as it reasonably can. When Agency ends Care this way:

Yearly Care: Agency refunds the unused full months of the prepaid year, at one-twelfth (1/12) of the yearly Care price for each full month left between the day Care ends and the end of that year. If Care has not started yet (before go-live), the whole yearly Care charge is refunded. This also applies to a Care term prepaid under Client Terms §17.2.
Yearly Google Profile Care: refunded on the same basis (§2.1(h)).
Monthly periods: Agency ends monthly Care at the end of a paid month. If immediate action means it ends sooner, Agency refunds the unused days of that month pro rata. A monthly Google Profile Care period cut short is refunded the same way.
No renewal during the notice period: Agency will not charge a yearly renewal that falls in the notice period. Instead, it sets the end date on or before that renewal date, or provides Care to the end date at no extra charge.
No fees: no buyout, cancellation fee or other charge is due because Agency ended Care.

Refunds go to the card on file within ten (10) business days after Care ends.

(c) Essential handoff when Agency ends Care for its own reasons. The rest of the Essential Minimum Care Period is waived, and the custom site build is handed over and assigned without any buyout (Client Terms §3.4(f)), together with the export in §6.3, Client’s domain (§3.4) and any paid logo files.

(d) What the notice says. Agency’s notice states the end date, each refund amount and how it was worked out, when Google Profile Care ends, and (for Essential) how and when Client gets the site files. It also says how Client can request the export and move the domain. Client may still cancel sooner under §6.1, §6.2 and §6.4, and the refunds in (b) still apply.

(e) Refunds are not damages. A refund under this §6.5 is a contract refund. It does not count toward or use up the liability cap in §8 or Client Terms §11, and it does not limit any other remedy Client has under law.

7. Client responsibilities

Keep login credentials secure; do not break the stack; provide timely feedback; keep billing current; ensure content is lawful.

Domains:

For domains Client already owns: Client remains responsible for renewal at Client’s registrar (§3.3).
For domains Agency registered under §3.2: while Care is active and paid, Agency pays renewal from Care up to $20/year and Client pays any overage; when Care ends, Client is solely responsible after handoff (§3.4).

8. Disclaimers; liability; law

Disclaimers, limitation of liability, indemnity, force majeure, and governing law/venue from the Client Terms apply to Care, with liability for Care claims capped at Care fees Client actually paid in the twelve (12) months before the claim (or the then-current Care term fees if shorter). Care services are AS IS to the maximum extent permitted by law; no uninterrupted uptime guarantee.

Kansas law; exclusive Kansas courts (see Client Terms).

9. Privacy and notices

Privacy practices (placeholder until live): https://forgebuiltdesign.com/privacy

Written Care ops notices to Client: email and/or SMS to the contact on file, plus portal notice if any (same outbound rule as Client Terms §14).

Legal notices to Agency under these Care Terms must be sent by email to [email protected] (or such other email Agency designates in writing). A physical mailing address for Agency is available on written request to that email.